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Coocaa Physical Store Location Philippines: Official Coocaa Store Online!

Like me as Coocaa end user, I also asking myself about "Coocaa Physical Store Location here in the Philippines?" So, where is Coocaa Physical store located here in the Philippines?". Are they only available online, then what is Coocaa's official store on Shopee and Lazada?


Do Coocaa have a physical store here in the Philippines?

Coocaa brand has been first to introduces here in the Philippines by Skyworth Philippines way back in 2014 and it is available on traditional stores. However, in 2019 until present time, Coocaa Philippines separate from is mother company Skyworth and focus on e-commerce store Shopee and Lazada. Meanwhile, they still have a physical head office located at Unit 2202 and 2204 Antel 2000 Corporate Center, 121 Valero St. Brgy. Bel-Air, Makati City 1227.


Where is Coocaa Physical store located here in the Philippines?

As I mentioned above, Coocaa doesn't have or own physical store and the transaction is made purely online. However, Coocaa's physical head office is located at Unit 2202 and 2204 Antel 2000 Corporate Center, 121 Valero St. Brgy. Bel-Air, Makati City 1227.


What is the difference between e-commerce store and physical store?

It's pretty obvious, e-commerce store only exist online or in cyber space, product are for your eyes only you can't feel it, you can't touch and you can't try it, better read a review from tech blog like TECHDELVER who has the first experience to try there sample units. 

While on the other hand, the physical store exist in our physical realm, where you can visit it, physically try the products, asked someone to demonstrate it and physically touch and feel the item you wanted to buy. However, both of this stores e-commerce and physical store are selling products legally.


Where I can buy Coocaa products here in the Philippines?

You can get Coocaa product exclusively from LazMall and Shopee Mall, an online application where shoppers can find more than 70 million products from authentic brands including Coocaa products.


How can I buy Coocaa from Lazada or Shopee?

  1. Search for the Coocaa LED TV model you want to buy.
  2. Tap "Add to Cart" or "Buy Now".
  3. Once finalized, click the "Shopping Cart" icon to view the items on your cart.
  4. Select items on Cart you wish to order.
  5. Click "Check Out" once confirmed
  6. Review order details before tapping "Place Order".
  7. Select "Payment Method" and Tap "Tap Now".
  8. A confirmation should appear once once order has been successfully placed.


What are the available payment methods?

  • Lazada and Shopee have offer multiple payment methods as follows;
  • Lazada Wallet for Lazada
  • Shopee Pay for Shopee
  • Credit / Debit Card
  • Cash on Delivery
  • BDO Installment Plan
  • GCash


Can I get Coocaa product on installment plan?

Yes you can get Coocaa LED TV installment, either 3 months, 6 months, 9 months or 12 months zero percent installment.


How can I return Coocaa product to Lazada if defective?

Yes, you can return the defective Coocaa products to Lazada or Shopee 7 days from the date you received the product. As per Lazada and Shopee return policy, you need to fill in the Online Return Form through your Shopee and Lazada Account. Please refer to here for details on how to return your order from your Lazada account.


How to return Coocaa item / LED TV to Lazada?

Here are the 7 steps on how to return your Coocaa product to Lazada;

  1. Sign in to your Lazada or Shopee Account
  2. Click "My Orders" under account options?
  3. Click "Manage" under the Order Number you wish to return.
  4. Click "Return" to select the item on your order.
  5. Fill in "Return Request" form.
  6. Print or Copy "Return Label"
  7. Bring the item to J&T, 7-Eleven, LBC, or 2GO authorized branches
  8. Wait for feedback or refund.


What is the advantage shopping online stores?

  • Shop on your comfort zone
  • Cheaper price
  • Wide variety to choose from
  • No crowds, no waiting queue
  • Discreet purchases are easier
  • Price comparison
  • Take Control


What is the disadvantage shopping e-commerce sites?

  • No sales assistance to be talk with.
  • Delay on shipping.
  • Returning and exchanging products is complicated.
  • Fraud risk.
  • Presented photo is different from physical product.
  • Hard getting an after sales service.


Where is Coocaa After Sales Service Located?

Since Coocaa is a subsidiary company of Skyworth, therefore Skyworth Authorized service and Coocaa Service share there after sales service.

Here are the telephone number of Coocaa Philippines.

Head Office Tel Number: 

  • (02) 8659-0117
  • (02) 8903-6321


Customer Service Hotline:

  • Landline: (02) 8555-1555
  • Sun: 0925-834-8502
  • Smart: 0919-994-4710
  • Globe: 0917-861-2605
  • E-mail: coocaa.phil@gmail.com

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