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How to Claim a Warranty on Your Coocaa and Skyworth. Updated contact numbers inside!

If you have a Skyworth or Coocaa TV that is under warranty and it has developed a fault, you may be able to claim a warranty repair or replacement. The process for claiming a warranty will vary depending on where you live, so it is important to check with Skyworth's customer support team for specific instructions. Skyworth Philippines updated and latest contact numbers are as follows, please refer to the following contact numbers below.

Contact Numbers are:

  • Hotline Number: (02) 8555-1555
  • Mobile Number (SUN): 0925-834-8502
  • Mobile Number (GLOBE): 0917-861-2605
  • Mobile Number (SMART): 0919-994-4710
Time of Call
Monday to Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.

In general, you will need to provide the following information when you claim a warranty:

  1. Your Name.
  2. Your Contact Number.
  3. Exact Address where the TV is Located.
  4. TV Model.
  5. TV's serial number.
  6. The date of purchase.
  7. A description of the fault.
  8. Any other relevant information like nearest landmark.

Once you have provided this information, Skyworth's customer support team will assess your claim and advise you on the next steps. In most cases, they will arrange for a repair or replacement to be carried out.

Here are the steps on how to claim a warranty on your Skyworth and Coocaa TV

  • Check your warranty status. Before you start the warranty claiming process, you need to check if your TV is still under warranty. You can find this information in the warranty booklet that came with your TV, or you can contact Skyworth's customer support team.
  • Gather the necessary information. You will need to gather some information before you can start the warranty claiming process. This includes your TV's serial number, the date of purchase, and a description of the fault.
  • Contact Skyworth's customer support team. Once you have gathered the necessary information, you can contact Skyworth's customer support team. They will be able to help you with the warranty claiming process and advise you on the next steps.
  • Send your TV for repair or replacement. If your TV is still under warranty and it is found to be faulty, Skyworth will either repair or replace your TV. You will need to send your TV to Skyworth's service center for this to be done.

Here are some tips for claiming a warranty on your Skyworth and Coocaa TV

Keep your official receipt or certificate of purchase which ever is available. While the warranty certificate that came with your TV will contain important information about your warranty, such as the terms and conditions, the contact details for Skyworth's customer support team, and the warranty period.

Be prepared to provide information. When you contact Skyworth's customer support team, you will need to be prepared to provide them with some information about your TV, such as the serial number, the date of purchase, and a description of the fault.

Be patient. The warranty claiming process can take some time, so be patient and do not expect everything to happen overnight.

FAQ:

What to do if your official has been lost, damage or erase?

Go to the store where you purchase the TV and asked them to provide you the certificate of purchase.

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